Shipping Policy
Delivery of orders are available to customers across the Republic of South Africa from Heavenly Scoops Handmade Ice Cream (Pty) Ltd Head Office (107 Lenchen Place, 269 Glover, Die Hoewes, Centurion, 0157). Additional delivery charges will be applied for all orders and are subject to stock location, delivery location and delivery time frame, unless the customer’s location is within 20km of Heavenly Scoops Handmade Ice Cream (Pty) Ltd Head Office, then the delivery will be made free of charge.

For deliveries in and around Gauteng, Heavenly Scoops Handmade Ice Cream (Pty) Ltd, will make use of Blue Sage Couriers exclusively and both Heavenly Scoops Handmade Ice Cream (Pty) Ltd and you the Customer will be bound by their pricing, terms and conditions. Please see here: https://bluesagecouriers.co.za/legal-hub/

For deliveries outside of Gauteng province, appropriate arrangements and courier services will be sourced and delivery charges will be for you the customer. Both Heavenly Scoops Handmade Ice Cream (Pty) Ltd and you the Customer will be bound by the specific requirements of these courier services.
Heavenly Scoops Handmade Ice Cream (Pty) Ltd Head Office (107 Lenchen Place, 269 Glover, Die Hoewes, Centurion, 0157), will endeavor to process orders within one day of receipt of full payment for the order.

Heavenly Scoops Handmade Ice Cream (Pty) Ltd will, at its sole discretion, will commence with collating the order on the quoted products based on the above acceptance and given the inherent production time constraints. Any cancellation and/or amendment of the accepted offer thereafter will be accepted at Heavenly Scoops Handmade Ice Cream (Pty) Ltd’s sole discretion and may result in damages and/or costs chargeable to and payable by the customer. Where the customer elects to cancel its order, Heavenly Scoops Handmade Ice Cream (Pty) Ltd shall be entitled, at its sole discretion, to charge the customer a 2.5% (two per cent) cancellation charge which will be immediately payable by the customer.

At checkout, the customer will be required to select either ‘delivery’ or ‘collection’. Once the customer has thereafter received confirmation of the order, the customer must ensure that the details contained therein correlate with the information that was selected at checkout, specifically pertaining to delivery/collection. Should there be any discrepancy in the order confirmation form, the customer must immediately notify Heavenly Scoops Handmade Ice Cream (Pty) Ltd to rectify the order. Should the customer fail to check and/or notify Heavenly Scoops Handmade Ice Cream (Pty) Ltd of any such discrepancy, the customer agrees that Heavenly Scoops Handmade Ice Cream (Pty) Ltd will not be held liable for any such discrepancies.

Delivery or collection of the products will only take place on receipt of full payment and/or otherwise agreed upon deposit payment. Ownership of all products supplied remain vested in Heavenly Scoops Handmade Ice Cream (Pty) Ltd, until such time as payment in full has been received and cleared in Heavenly Scoops Handmade Ice Cream (Pty) Ltd bank account.

Delivery or collection of the products shall only be available on the date selected on the Website at checkout. It is the customer’s responsibility to ensure that the products are collected on the collection date and at the specified collection time. Should the customer fail to collect the products timeously, the customer shall not be entitled to hold Heavenly Scoops Handmade Ice Cream (Pty) Ltd liable for any damages and/or loss resulting from such delay in collection.

You will receive a shipping confirmation via email when your order has been processed and shipped. This email will contain a tracking number which you can use to track the status of your order online.

Heavenly Scoops Handmade Ice Cream (Pty) Ltd will endeavor to ensure that all packages are appropriately packed in polystyrene boxes with dry ice to keep all products frozen, but will not be held liable for any damages to the external packaging material.

All risk in and to the products shall pass to the customer upon delivery or collection thereof. Under no circumstances shall Heavenly Scoops Handmade Ice Cream (Pty) Ltd (including its Directors, employees, agents or representatives) be liable for any loss, costs, expenses, damages or other claims of any nature (including consequential loss), arising directly or indirectly out of or in connection with the products and/or consumption thereof once the products have been delivered or collected.

Heavenly Scoops Handmade Ice Cream (Pty) Ltd may, in its sole discretion, amend any of these terms and conditions at any time and without notice to the customer. Any changes to these terms and conditions shall remain binding on the customer.